Discover New Contact Center Experience Boosters
Looking for ways to make the Genesys experience even more personalized and cost effective? With Vonage APIs, you can:
- Expand your reach to serve more markets, enabling a local presence where you do business with extended SIP Trunking and global SMS coverage
- Gain access to Real-Time Sentiment Analysis, seamless voice biometrics and post-call surveys to gain greater customer insights and enhance support team learnings by leveraging powerful AI tools
- Enable faster responses and resolutions to your customers via self-service
- Enhance call deflection through social and message-based channels, like WhatsApp
- Enhance your Voice experience with Voice Bot Agents and Voice Enabled IVR
- Provide click-to-call video chat and screen sharing for “see what I see” support scenarios or more personalized client consultations with Visual Engagement
Learn more and schedule a free demo now!
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