Technology Partner

MuleSoft & Vonage: Enterprise Apps with Real-Time Communication

Who we are

MuleSoft’s mission is to help organizations change and innovate faster by making it easy to connect the world’s applications, data and devices. With its API-led approach to connectivity, MuleSoft’s market-leading Anypoint Platform™ is enabling over 1,200 organizations in approximately 60 countries to build application networks.

How we work with Vonage

The Vonage/MuleSoft partnership makes it easy to integrate real-time messaging and voice with leading enterprise applications and databases. Using the Vonage connector, organizations will be able to rapidly create new communication workflows and engage users and customers on a worldwide basis. The availability of the Vonage SMS Connector enables Anypoint users to initiate and receive real-time text communication from any of MuleSoft’s 100+ other connectors. The unmatched response rates of text messaging can increase the engagement—and resulting productivity—of Anypoint applications and workflows across many use cases.

Use Cases

Engage users and customers worldwide with industry-specific communications use cases like:

  • Cart and payment notifications for eCommerce.
  • Delivery notifications or departure tracking in logistics.
  • Risk alerts, notifications and marketing campaigns in insurance.
  • Call tracking and SMS campaigns in marketing automation.
  • Notifications when urgent support tickets are created or their status changes.

Easily build these and other use cases from within the Anypoint platform—without any coding. And you can enhance many of these use cases with technologies like natural language processing engines, transcription services and voice bots through simple integration into our Voice API.

Diagram showing the newly integrated Vonage SMS API Connector now available on MuleSoft’s Anypoint Platform. Allowing mutual customers to easily integrate real-time messaging with their enterprise apps and data, and even create entirely new communication workflows to engage users and customers on a global basis.

Industries
  • eCommerce
  • Manufacturing
  • Customer 360
Areas of Focus
  • Customer Notification and Engagement
  • SMS Customer Support

Learn about our partner solutions

Vonage API partners build, integrate, and help implement unique communications experiences with our APIs that accelerate business—and attract and retain customers like never before.
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