With Vonage Call Queue, as callers dial in, they proceed through the sequence you set up in advance until their calls are answered by an agent.
You can set up a call queue for a specific extension and choose what will be the hold line audio - you can play music, share information about your business, or any other prompts.
- Present an engaging, professional experience for callers
- Cut down on missed calls and voicemails
- Add a call queue to support sales, customer service or tech teams
- Manage large call volume with limited staff
- Customize phone queues with call tags to drive specific inquiries
- Monitor activity and pull reports
- Promote marketing campaigns within phone queue messaging