Vonage Contact Center: Q2 2024 Release Makes Your Contact Center More Productive, Efficient, and Effective
The latest Vonage Contact Center (VCC) updates will help take your contact center’s productivity, efficiency, and effectiveness to another level. Look for the Q2 2024 release during the week of April 22, 2024. Here’s a quick look at the latest enhancements and developments.
Important Announcements
TLS cipher changes
Third-party cookies no longer in Chrome
Vonage Premier for Service Cloud Voice Enhancements
Salesforce Einstein Conversation Insights integration
Enforced manual disposition codes
Open case statuses supported
Updated login for embedded ContactPad
Skill levels available as default
Vonage enhanced noise cancellation
Updated WebRTC popout UI/UX
Select the caller identity (CLID) for external consults/transfers
New default dashboards in Historical Analytics
Team Monitoring — filter sets
Team Monitoring — edit skills and groups
Real-time Analytics — inspect agent
Real-time Analytics — agents grouped by interactions
Copy function in Data Router Applet
Feature Retirement
Virtual Agent applet (deprecation)
Call Parking (retired)
DTMF call controls (retired)
Statistics API v0 (retired)
Rollout Starts Soon
The Vonage Contact Center Q2 2024 release rolls out during the week of April 22.
To learn more about how Vonage can help your organization, be sure to explore our cloud-based contact center.
