Business Inbox

Change the way you send and receive messages from customers with Business Inbox, an advanced messaging feature for Vonage Business Communications.
Different forms of messaging jumping out of a sandbox
Image of VBC Desktop Business Inbox

Business Inbox Overview

 

With Business Inbox, your customers can use SMS to reach your main company number (including toll-free numbers), or can reach you on Facebook. With a simple integration, customers can send messages through your company page on Facebook, which you can then access—and reply to—through Business Inbox.

 

How Business Inbox Works

 

You can set up any of your users to have access to the Business Inbox. Employees will have the ability to send and receive text messages from your company’s main phone number through the Mobile app, Web app, or Desktop app.

illustration of two people connected by arrows

Stay connected

Enable your organization to reach its employees and customers through their preferred channels
illustration of two figures and a speech bubble

Power customer engagement

Engage customers in real time via social messaging, calling, SMS, or video conferencing—on a single platform
illustration of a hand pointing

Boost team productivity

Assign select Business Inbox access to employees who can address customer requests, resolve issues, or message meaningfully faster
contact center agent at her desk with laptop open showing Vonage Business Communications embedded within Salesforce

Engage customers dynamically—in one place

Stay connected with customers that use digital channels, SMS, and MMS, improve CX, and protect brand loyalty.

  • Improve productivity by centralizing messaging and Facebook on one messaging channel

  • Send customers relevant, trusted, and timely messages from within the VBC Desktop and Mobile apps

  • Orchestrate customer journeys across channels like voice, SMS, or social messaging

Five people on their mobile devices, with illustrated icons above them showing different channels: voice, video, social media

Meet your customers exactly where they want to meet

Collect inquiries via SMS and social messaging, improve conversion rates, and provide an alternative option for customers who are tired of being put on hold.

  • Satisfy customer expectations by providing options for digital engagement

  • Provide preferred channels for reactive and proactive communications

  • Reach every customer cost-efficiently and create the CX they crave

  • Personalize responses to specific customers and increase engagement

Employees viewing reports, dashboards, metrics

Uplevel your employees’ communications game

Give teams an easy-to-use platform to offer customers faster, personalized attention, boost employee productivity, and streamline communications.

  • Expedite responses to customer inquiries by granting all or specific employees access to Business Inbox

  • Assign Business Inbox access by subject matter expertise and achieve a persistent customer-engagement experience

  • Reduce dependence on the support team to capture and share customer inquiries, issues, and feedback

  • Capture asynchronous messaging and enable employees to respond on the go or when available

  • Add Business Inbox to VBC accounts as needed

Vonage app center screenshot in desktop view
Vonage App Center
Customize your VBC experience! The Vonage App Center seamlessly integrates CRM and business apps within the VBC platform.
Envelope

Contact a Vonage expert.

We'll get back to you shortly.