Call Queue

Professionally manage your incoming calls.
Screen capture of Vonage Business app

Call Queue offers a “virtual waiting room” so your callers can remain on the phone while they wait for a representative to answer.* Call Queue is a call management system that helps the business with limited staff manage large call volumes, offers directional prompts like Music on Hold, and plays specialty messages.

Apply a Call Queue to a specific phone extension, and then set up the phone queue using the options and messaging prompts that will direct callers through a preset sequence until their call is answered by the appropriate agent. Agents may log in with a PIN to the phone queue you’ve assigned to them.

*A low $0.03 per-minute charge applies when callers are on hold before the agent answers.

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Manage a large call volume with limited staff, monitor activity, and pull reports from the system.
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Promote marketing campaigns within phone queue messaging, customize the queues with call tags to drive specific inquiries, and present an engaging, professional experience for callers.


Add a Call Queue to support sales, customer service, or tech support, and cut down on missed calls and voicemails.

Contact a Vonage expert.

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