Call Groups

Calls can be forwarded to multiple extensions at once that will ring simultaneously.
Pictogram of a desk phone and two figures
Companies with sales teams, customer support teams, or any other departments that field calls collectively can benefit from Call Groups. Call Groups have both a direct dial number and a group extension for routing within the system.
Call Groups—a simple form of Automated Call Distribution (ACD) that allows you to route calls based on an employee’s responsibility or function—allow callers to contact entire departments within your organization at one time. Once a call group is set up, incoming calls will ring on all extensions in the group simultaneously.
Steps with numbers 1 2 3


Easy to setup and administer through the Admin Portal.
Pictogram of a hand with a heart in it.


Ensure that an important call is never missed.
Person pictogram


Route calls based on an employee’s responsibility or function.

Contact a Vonage expert.

We'll get back to you shortly.