Vonage AI Studio

Bring AI-enabled customer engagement into your Vonage API solutions stack

Unlock AI-enabled customer engagement for voice and messaging. With Vonage AI Studio, you can quickly launch intelligent virtual agents to automate self-service, resolve FAQs, and deliver instant answers — boosting customer satisfaction without heavy IT lift. And you can start with a fully managed deployment by AI experts, or build your own solution with our intuitive low-code/no-code flow builder.

Try it free

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Supercharge Your APIs With Conversational AI

Give your Vonage APIs even more capabilities with the proprietary Vonage automatic speech recognition (ASR) and natural language understanding (NLU) engines. Now you can elevate your brand experience with natural language conversations.

Personalized CX that drives loyalty

Integrate your CRM, contact center, and analytics to deliver personalized customer experiences that increase satisfaction, accelerate issue resolution, and drive meaningful engagement across every channel. Learn more

Knowledge AI (Beta): Smarter Conversational AI

Simplify conversation building and improve accuracy by integrating your knowledge base with scalable intelligent AI. Automate complex Q&A, streamline deployment, and scale support effortlessly. Learn more

Optimized implementation that fits your workflow

Create voice and messaging virtual agents your way — fully managed by Vonage AI experts for seamless deployment, or build your own with intuitive, code-free tools. Enjoy fast, flexible, scalable solutions designed to accelerate time-to-value and evolve as your business grows. Learn more

illustration of a hand holding a smart phone, with messages on the screen, and a robot messaging back. The messages say "Hi Andy, what can I help you with?" "I need to book a room." "Sure thing! What days would you like to book?" How many guests will you have?" "

PERSONALIZED CX

Use the insights to engage

APIs are great building blocks to help you reach and engage customers throughout their journey. Now enhance the possibilities with more personalized customer experiences.

Omnichannel engagement: Manage conversations across voice, WhatsApp, SMS, and HTTP/webchat seamlessly. Combine multiple channels into one unified conversation for a truly integrated customer experience.
Advanced NLU engine: Take advantage of the Vonage next-gen Natural Language Understanding (NLU) system — built with state-of-the-art contextual embedding models for LLM-powered intent classification and entity extraction for precise understanding.
Native Salesforce authentication: Enable secure read/write operations directly through built-in Salesforce nodes, streamlining CRM workflows and enhancing data access.
Flexible Webhooks: Add any third-party API or external platform such as reporting tools, order management systems, contact centers, and CRMs to extend and customize your customer engagement capabilities.

Illustration of a robot reading a book. Beside the robot are icons representing data, search functions, etc. as part of a knowledge base.

KNOWLEDGE AI

Elevate virtual agent Q&As and simplify conversation building

Knowledge AI, powered by Retrieval-Augmented Generation (RAG), complements your AI Studio virtual agent experience. By using your enterprise knowledge base, you can better streamline deployment and improve the virtual agent Q&A response accuracy.

Highly scalable: Manage and use vast amounts of information — appropriate for businesses with extensive, often decentralized knowledge bases and documentation.
Up-to-date responses: Let Knowledge AI reference the latest knowledge base additions to ensure that the virtual agent provides streamlined, up-to-date responses.
Cost effective and efficient: Forget about manually creating intents and training sets. Instead, responses are auto generated based on existing knowledge base data.
Continuous learning: Adapt and improve over time with AI that learns from interactions, ensuring your knowledge base stays relevant and responses become smarter with ongoing usage.

See Knowledge AI in action

OPTIMIZED IMPLEMENTATION

Go from design to deploy, fast

Accelerate time-to-revenue with either fully managed or code-free creation of intelligent virtual agents.

AI Studio Services: Partner with expert conversation designers and AI services professionals to serve as an extension of your brand, delivering automation with measurable ROI.
Fully managed option: Put your Vonage AI team to work. They’ll design, develop, and maintain the AI Studio solution — tailored to your unique customer experience and financial targets.
No-code/low-code capabilities: Adopt fast, start practically, and scale your conversational platform over time. Your teams can easily deliver a customizable CX that seamlessly integrates with your platform and CX workflows.
Documentation and support: Get the help you need with ongoing user training and ensure that your AI Studio solution leverages the latest in conversational and generative AI.