Vonage for Microsoft Teams
Take your Microsoft Teams experience to the next level.
Customers expect high quality and consistent communication experiences with your business, from reliable calls to fast issue resolution.
It's easier than you think to exceed customer expectations and equip employees to deliver strong CX. How? With a single source for unified communications and contact center solutions that enhances Microsoft Teams.
Vonage integrates advanced telephony or voice calling and contact center capabilities into your existing Microsoft Teams investment - all without workflow disruptions.
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Deliver quality customer and employee experiences in Microsoft Teams
Optimize the tools you already use, without workflow disruption
Integrate across the Microsoft suite to create a more interconnected workplace
Enhance your Microsoft Teams experience with:
Advanced call handling and PBX features of VBC
Reliability and auto failover in the event of outages
Improved first-call agent resolution with contact center integrated in Microsoft Teams
Lower administrative overhead costs
Integrations across the Microsoft Office suite
Seamless connections across devices (Windows, macOS, Android, iOS, desk phones)
Enjoy reliable voice capabilities
Need to optimize communications? Bring the quality calling of Vonage Business Communications (VBC) into Microsoft Teams to benefit from enhanced reliability and enterprise-grade quality of service. Get the level of voice capabilities that work best for your business needs. Choose between VBC for Microsoft Teams, a more robust enterprise-grade PBX phone system with 30+ premium features, or VBC Voice for Microsoft Teams that offers cost-effective call options with up to 15 features.
Seamless contact center integration
Ready to improve first-call resolution? With Vonage, you can! Integrate Vonage Contact Center (VCC) into your Microsoft Teams interface, bringing agents and subject matter experts together. With click-to-call right from the Teams directory and internal status availability features, your team of experts can collaborate faster and shorten both talk and hold times. And that matters, because answering questions faster drives better CX.
Extending across Microsoft Office
Vonage also opens the door to integrations across the Microsoft suite, from the Microsoft Dynamics CRM to Outlook and Office 365. In short, Vonage helps you create a more interconnected digital workplace with enhanced business communications and simplified operations — all in your preferred Microsoft suite tools.
VCC for Dynamics puts customer data front and center with tools like click-to-dial in any web page
VBC for Dynamics infuses calling capabilities that allow you to make and receive calls with features that fuel personalized experiences
Vonage Meetings for Outlook adds meeting capabilities into business email
VBC for Office 365 brings in powerful business phone features
VBC Open ContactPad SDK integrates a VBC dialer into any Microsoft web-based application like Word, Excel, PPT, etc.
“Vonage Business Communications was the one solution that met all our needs. We have a convenient, single application integration with Microsoft Teams, as well as the ability to support our international locations.”
