Elevate customer experiences with WhatsApp Business API
Send notifications, customer service messages, and essential information your customers need on WhatsApp — now including end-to-end encrypted voice calls — even through a WhatsApp chatbot. Vonage APIs hide the complexity of hosting and scaling WhatsApp software so that you can focus on elevating customer experiences.
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A Vonage expert will get back to you shortly. In the meantime, feel free to explore the new Vonage and how we're making communications more flexible, intelligent, and personal so our customers can stay ahead.
The Future of Messaging
Discover Rich Communication Services — a new way to engage customers with branded conversational messaging.
The Future of Messaging
Discover Rich Communication Services — a new way to engage customers with branded conversational messaging.
Learn more
Vonage APIs hide the complexity of scaling WhatsApp conversations
Conversational Connect
Build and scale personalized messaging conversations and campaigns. Learn more
Voice Calling
Enable inbound and outbound voice calls directly within WhatsApp — no app switching required.
Chat security
Protect sensitive information with WhatsApp end-to-end encryption from Vonage to a mobile device — even with a virtual number for WhatsApp.
Location feature
Have users provide their location so you can send them relevant information.
Higher delivery rates
Optimize delivery rates with failover capabilities to SMS and gain real-time insights with callbacks.
CRM & Marketing Automation Connectors
Send WhatsApp messages directly from the tools your teams already use — including Salesforce and MoEngage. Learn moreSee how Vonage helps businesses like yours connect with customers on WhatsApp
Customer support
When a conversation needs a human touch, customers can escalate from a WhatsApp message thread to a voice call — keeping full context without leaving the app. Explore customer support message page
Alerts and notifications
Use notifications to send timely, targeted messages that more effectively engage and inform your users — such as booking confirmations and reminders. Explore customer notification page
Two-Factor Authentication
Enable convenient two-factor authentication, so users can log in without having to memorize passwords or use an extra app. Explore 2fa page
"Our partnership with Vonage enabled us to engage customers in ways we never thought possible. Not only did Max Factory increase our active user base by 100% in just one year, but Max Factory also achieved a 65% read rate.”
Test using Messages API Sandbox
Develop and test any application you want to build using WhatsApp via our Messages API Sandbox. Now your WhatsApp developers can access the full Vonage suite, including WhatsApp tools and WhatsApp API.
Bring voice into your WhatsApp customer journeys
Enable voice calls directly within WhatsApp — end-to-end encrypted, branded with your business identity, and seamlessly connected to your contact center via Vonage Voice API.
Reports API puts you in control of customer communications data
Flexible reporting for all channels in one powerful API
Intervene in failures to guarantee service
Test and measure campaigns
Uncover upsell and cross-sell opportunities
Take action in fraud and overage situations
Enhance end-user experience with advanced reporting
Create your own dashboard based on CDR data
Ready to Own Your Brand with Vonage?
You don’t like to receive spam-worthy messages or calls. So why send those to your customers? Check out the Vonage solutions to show off your brand.
