Vonage Contact Center for ServiceNowVonage Contact Center for ServiceNow enables organizations to drive external and internal customer satisfaction, helps agents keep vital customer data at their fingertips without needing to open another app, and more.
Available versions and workspacesEnable your cloud-based contact center to focus on what matters most—your customers.
Works with ServiceNow’s Madrid, New York, Orlando, Paris, Rome, San Diego, or Tokyo versions
- Compatible with either the Classic or Agent ServiceNow workspace
Leverage a host of call-handling toolsGet an easy-to-use interface with powerful key performance metrics, personalization, and productivity features.
- Embedded Vonage ContactPad UI
- Screen pop¹
- Dynamic routing¹
(video and screen share)
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ServiceNow and Vonage: The Perfect Workflow for Service
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Easily maintain detailed call histories and recordsReview voice interactions, logs, recordings, and more without ever leaving the ServiceNow app.
- Event and comment logging
- New record creation²
- Call summary reporting³
- Call recording playback link
Satisfy just a few system requirementsVonage Contact Center for ServiceNow has a short list of easy-to-meet operating needs.
The Madrid, New York, Orlando, Paris, Rome, San Diego, or Tokyo version of the ServiceNow ITSM/CSM
- Additional ServiceNow plugins, including Customer Service
- Vonage Contact Center package
- The Vonage Contact Center for ServiceNow connector
- A Chrome or Firefox browser
- Services-based offer⁴
¹ Available with Select and Premium VCC packages
2 Available with Select and Premium VCC packages
3 Available with Select and Premium VCC packages or the Insights API
4 Requires Statement of Work