Multi-channel chatbot automationBuild custom buyer’s journeys with AI bots that can respond to customers using NLP (Natural Language Processing) and work intelligently with store associates.
Unified multi-channel inboxLeverage a single inbox view of all customer inquiries and intelligently route them to the appropriate associates. Share relevant product info from a central product catalog or create carts for customers to drive a seamless checkout.
Order management, fulfillment, and payments integrationGet order management with sales attribution, 30+ payment platform integrations across the globe, and available API integration with fulfillment partners.
Marketing support and analyticsBroadcast marketing promotions to your key customer segments using prebuilt templates and Social CRM. Capture performance metrics for order flows and sales agent responses.
Engage customers anytime, anywhere
To drive sales and loyalty, give your customers a buyer’s experience that’s personal, helpful, and responsive. With conversational commerce, your brand can be available to your customers anytime, anywhere through omnichannel conversations.
Integrate messaging channels, payments, inventory, fulfillment, and marketing services
Build frictionless customer experiences by deploying AI-driven conversational bots, assigning in-store sales associates, or a mix of both
Support omnichannel conversations at scale via social messaging apps, your website, or social posts and ads
Discover meaningful insights about your customers’ shopping behaviors that can inform your marketing efforts and improve your flows
Turn one-way ads into real-time experiences
Drive consumers from discovery to consideration with personalized conversations across multiple ad networks.
Gather first-party data to drive your product, marketing, and brand strategies
Get the tools you need to glean high quality first-party data, gather intricate consumer insights and serve more personalized marketing to your consumers.
"The new buyer’s journey is about making the most of every moment and every touchpoint. Customers need to feel seen, heard, and engaged on every channel and from any location."