Build Trust and Drive Engagement
The comprehensive suite of Vonage programmable communications APIs helps banks, insurers, and fintech platforms integrate secure, branded, and intelligent communications directly into workflows. These create frictionless and trusted connections that deliver personal and engaging customer experiences. Financial institutions also enjoy automated solutions to minimize fraud risk and drive growth.
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Trusted by financial services companies around the world
Prevent financial loss and secure your brand reputation
Strike the security and CX balance by providing next-gen mobile identity and fraud protection without compromising user experience.
Implement real-time monitoring, alerting, and notifications to help halt fraudulent activity for SMS and voice traffic.
Use the mobile network to authenticate users silently, without any OTPs, before financial transactions are finalized.
Access real-time SIM swap and KYC data to prevent fraud and streamline onboarding.
Integrate with Vonage Number Insight and Vonage Verify
Own your brand experience on every channel
Add branded communications solutions to transform standard calls and messages into trusted, interactive brand touchpoints.
Branded Calling displays your institution’s name, logo, and call intent right on the lock screen.
Dramatically increase answer rates for fraud alerts, transaction verifications, loan application updates, payment reminders, and more.
Rich Communication Services (RCS) brings interactive content like payment buttons, document links, and image carousels — all within your customer’s native messaging app and from a verified branded business profile.
Automate support and personalize high-value interactions
Leverage AI to deliver scalable, intelligent, and more human customer experiences. Also automate routine inquiries with conversational AI and facilitate high-touch engagements through secure, embedded video.
Vonage Voice AI provides 24/7 self-service automated support including account balance and loan status inquiries, secure password resets, transaction management, insurance claims, and more.
Vonage Voice API, integrated with generative AI engines like AWS Nova Sonic, can handle routine inquiries, perform intelligent caller verification, and deliver nuanced, multilingual conversations.
Conveniently embed secure, high-quality video directly in your app or website for virtual financial advisory sessions, insurance claim assessments, and in-depth loan consultations.
"With Vonage, we can verify a customer’s identity, or the ownership of an account, in various ways. We have actually seen a discernible decrease in fraud rates by using these different methods that allow us to authenticate customer accounts.”
