Automatic Speech Recognition: Empower Every Conversation to Accelerate Business Outcomes

Unlock faster resolutions, smarter workflows, and more natural customer experiences with real-time automated speech-to-text.

Customers can use natural, conversational speech for effortless self-service and order submissions - no rigid scripts required.

Vonage Automatic Speech Recognition API adapts to real-world speaking patterns and accents, enabling seamless self-service, secure voice authentication, and accurate transcription. This eliminates IVR frustration, simplifies integration, and scales easily for any business size.

Try it free

Intelligent Voice Solutions to Accelerate Results Across Every Channel

Enable Customer Self Service

Speech-to-text handles routine inquiries so agents focus on complex needs. Faster responses, fewer escalations, and a better customer experience.

Maximize Agent Efficiency

Real-time speech-to-text frees agents from repetitive questions so they resolve high-impact cases. Get quicker resolutions and higher satisfaction.

Simplified Deployment

API-driven speech recognition connects with your apps - no special hardware. Launch quickly, customize workflows, and scale as your business grows.

Image with bot icon and translation icon showcasing a video meeting on desktop

Speech-Enabled IVR

Transform outdated, robotic IVR systems with automated speech recognition, creating dynamic, conversational experiences that make every customer feel heard.
Reduce caller frustration by letting customers speak naturally - no more confusing menus or endless button pressing.
Speed up self-service and call resolution with advanced IVR speech recognition that understands real-world language, accents, and intent.
Give your business flexibility and control to quickly adapt IVR workflows, deliver seamless service 24/7, and scale to meet demand.

Order submissions

Increase order accuracy and speed by letting customers place orders in their own words - no rigid scripts or complicated forms.
Prepare your business for growth with automated voice recognition that scales effortlessly to handle spikes in demand.
Reduce manual errors and costly delays by capturing every detail with context-aware, real-time speech-to-text.
Deliver a seamless, always-on ordering experience - give customers the freedom to order anytime, anywhere, without waiting for a live agent.

Video API Benefits showcasing a lock and text icon with mobile device making a video call

Voice Biometric Authentication

Deliver instant, secure access with real-time voice authentication - no PINs, passwords, or extra steps required.
Enhance security and convenience by verifying users with unique voice biometrics, while offering a seamless experience for both mobile and landline callers.
Reduce fraud and unauthorized access using advanced speech recognition that adapts to accents, noise, and conversational context.
Give customers choice and flexibility - support DTMF input or voice authentication for a tailored, frictionless experience across any channel

Advanced Voice API Features for Superior Customer Experience

Languages

Communicate effortlessly with customers worldwide - Vonage supports more than 120 languages and dialects, empowering true global engagement without barriers. See full list

Context Awareness

Increase recognition accuracy and deliver more natural conversations by adding custom variants, keywords, or expected answers. Our advanced context handling means your IVR and voice applications “get it right” - even with regional phrases, jargon, or industry-specific terms.

Barge-In

Make every interaction feel truly conversational. Users can interrupt or speak over prompts, and the system responds instantly - no more waiting for menus to finish. This “barge-in” capability shortens call times and delivers a more human experience.

Silence Timeout

Say goodbye to awkward pauses and dropped calls. Customize the length of silence before the system jumps in, so your automated speech recognition adapts to each caller’s pace - keeping conversations smooth and responsive.