Vonage Earns MetriStar Awards for CCaaS and CPaaS
Our mission is to empower businesses with cutting-edge communication solutions that drive results. We’re incredibly honored to have been named a MetriStar Top Provider for Contact Center as a Service (CCaaS) and awarded the Top Customer Sentiment Award for Communications Platform as a Service (CPaaS) by Metrigy!
These prestigious awards are more than industry recognition. They reflect how our solutions translate into measurable enterprise value for our customers. Metrigy’s research – which relies on real-world customer feedback and data – highlighted Vonage for exceptional customer sentiment and delivering tangible outcomes.
Delivering What Matters Most
Our CCaaS platform empowers businesses to deliver great service while optimizing resources. Our CPaaS solutions provide businesses with the flexibility and tools to innovate quickly and scale communications effectively. Together, these platforms help businesses engage their customers and achieve their goals.
“Vonage has set itself apart with solutions that receive above-average customer ratings for all measured categories in CCaaS and CPaaS–in fact, it earned the highest overall score for CCaaS and second highest for CPaaS. Additionally, Vonage delivers significant business impact for CCaaS, as our customer research shows. By excelling in measurable outcomes, like a first contact resolution rate of over 68% in CCaaS, Vonage has proven its ability to empower businesses to thrive in a highly competitive market.” - Robin Gareiss, CEO & Principal Analyst at Metrigy
Explore the 2025 Metrigy MetriStar findings today to see how Vonage can transform your business communications.
