VCC Intelligent Workspace
Redefine experiences with Vonage Contact Center
VCC Intelligent Workspace provides a 360 degree view of customers with valuable data and intuitive AI-powered tools that empower agents to deliver personalized interactions across channels.
Explore how it can help enhance engagement at your business.
*Available in North America and EMEA additional features deployed throughout 2025
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Differentiated experiences rooted in AI
Personalized conversations with actionable insights
Easy omnichannel interactions
Vonage wins Cloud Award for VCC Intelligent Workspace
Vonage wins in the Best Use of Artificial Intelligence in Cloud Computing category
Vonage wins Cloud Award for VCC Intelligent Workspace
Vonage wins in the Best Use of Artificial Intelligence in Cloud Computing category
Learn more
See VCC Intelligent Workspace in action
Infusing advanced AI technology into your contact center can simplify business operations and elevate both engagement and analytics. AI in the VCC Intelligent Workspace supports features like next-best-step guidance for agents, real-time transcription, advanced queueing, and reporting capabilities across interactions that boost agent performance.
Omnichannel experiences
Connecting with customers on the channels that matter most to them allows your agents to facilitate engaging conversations and impact the bottom line. From chat to email and video to social media, the Intelligent Workspace will fuel customer experiences across multiple channels.
Seamless integrations
The Intelligent Workspace seamlessly integrates with popular CRM and productivity tools, enhancing agent access to customer data, while alleviating burden on IT teams. CRMs like HubSpot, Salesforce, and Zendesk, and productivity tools like Google, Microsoft Teams, and NetSuite are just a few of these integrations.
