VCC Intelligent Workspace
Make every agent conversation-ready
Intelligent Workspace delivers a network-aware, AI-powered experience layer that supports agents before, during, and after every customer interaction. By bringing context, real-time guidance, and structured outcomes into a single workflow, it enables confident, consistent engagement across channels — without disrupting your existing systems.
See how Intelligent Workspace drives consistent outcomes across every interaction.
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Vonage wins Cloud Award for VCC Intelligent Workspace
Vonage wins in the Best Use of Artificial Intelligence in Cloud Computing category
Vonage wins Cloud Award for VCC Intelligent Workspace
Vonage wins in the Best Use of Artificial Intelligence in Cloud Computing category
Learn more
Confident interactions from the start
Conversation-ready agents
Consistent outcomes at scale
Built to work with existing systems
See VCC Intelligent Workspace in action
Infusing advanced AI technology into your contact center can simplify business operations and elevate both engagement and analytics. AI in the VCC Intelligent Workspace boosts agent performance by supporting features like next-best-step guidance for agents, real-time transcription, advanced queueing, and reporting capabilities across interactions. These capabilities can improve execution and help deliver consistent outcomes at scale.
Omnichannel experiences
Connecting with customers on the channels that matter most to them allows your agents to facilitate engaging conversations and impact the bottom line. From chat to email and video to social media, the Intelligent Workspace will fuel customer experiences across multiple channels.
Seamless integrations
The Intelligent Workspace seamlessly integrates with popular CRM and productivity tools, enhancing agent access to customer data, while alleviating burden on IT teams. CRMs like HubSpot, Salesforce, and Zendesk, and productivity tools like Google, Microsoft Teams, and NetSuite are just a few of these integrations.
VCC Intelligent Workspace provides network-aware APIs and AI-powered experiences that equip human and AI agents to stay conversation-ready for each customer interaction.
Trusted Interactions and Prepared Agents
What?
Ensure that customer conversations begin with clarity, confidence, while giving agents the support they need to succeed.
How?
Prepare agents before, during, and after interactions with customer context, identity signals, AI guidance, and unified communication channels — so they can focus on the conversation instead of searching for information or switching tools.
Consistent Outcomes at Scale
What?
Deliver consistent outcomes and continuously improve experiences.
How?
Uncover insights for better agent coaching and refined performance via automated wrap-up and standardized summaries, plus built-in insights around repeated issues, compliance risk, and emerging fraud.
Integrated with the Systems You Already Use
What?
Improve how customer interactions are executed without disrupting the systems your business uses.
How?
Connect customer conversations across voice and digital channels with your CRM and business platforms. VCC Intelligent Workspace integrates with leading CRM tools and creates a stable agent experience even as underlying systems evolve. By bringing CRM data, AI capabilities, and communication channels into one consistent environment, teams can improve how interactions are handled without re-platforming or replacing existing systems.
