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Vonage Conversational Commerce for Salesforce Marketing Cloud

Vonage Conversational Commerce for Salesforce Marketing Cloud, a packaged app, bridges the best of Salesforce Marketing Cloud and Vonage Conversational Commerce, powered by Jumper.ai. Now businesses can extend the customer journey from marketing to engagement and commerce through two-way SMS and WhatsApp conversations.

This is an image of a hand, holding a smartphone, with connected lines to an SMS and WhatsApp. This is to depict Vonage Conversations for Salesforce.
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Reach and notify

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Engage and nurture

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Convert and complete transactions

Reach and notify customers in Salesforce Marketing Cloud

  

  • Send promotional broadcasts about offers and campaigns

  • Drive customers to initiate a chat within SMS or WhatsApp or redirect them to your store

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Engage and nurture customers with Vonage Conversational Commerce

  

  • Use AI chatbots to capture leads or offer customer support and product information

  • Nurture customers through live chat or live video consultation

  • Leverage generative AI for live chat responses, FAQs, and WhatsApp templates

  • Start a referral marketing campaign to acquire new customers

Illustration of a hand holding a mobile phone; on the screen of the phone is a text conversation between Andy a chatbot; there is a chatbot standing to the left and behind the mobile phone, indicating it is a conversation between a human and a bot

Convert and complete transactions in channel with Vonage Conversational Commerce

  

  • Conduct end-to-end conversational commerce through automation and live chat consultation

  • Deploy AI-driven conversational bots, assign in-store sales associates, or assist customers with a mix of both

Turn conversations into sales

Engage customers anytime, anywhere, with Jumper.ai.
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