LanguageLine Solutions, Global Language Services Provider, Enhances Engagement with Vonage Video API
LanguageLine Solutions, the world's leading provider of language access solutions since 1982, faced the challenge of delivering rich customer engagement through video while supporting customers who required around-the-clock, on-demand interpretation services. With major clients across healthcare, government and Fortune 500 organizations, the Company needed a scalable, reliable solution to meet rising demand for video communication—especially in healthcare, where visual cues can drive better outcomes.
Vonage Solutions and Features
Challenge
With Fortune 500 companies, healthcare organizations, and government agencies relying on language support for limited-English speakers, as well as the Deaf and Hard of Hearing, LanguageLine sought a scalable, reliable solution to bridge critical communication gaps using video and visual cues.
Solution
Vonage Video API
Results
Fast access to professional interpreters and a seamless video interpretation experience; video interpretation has become one of the fastest-growing services in the company’s portfolio; with the touch of a button, Languageline clients can now offer face-to-face language support on virtually any connected device.Having pioneered over-the-phone interpretation decades ago, LanguageLine recognized the need to evolve. Video interpretation offered a new level of clarity by capturing facial expressions and body language, enhancing mutual understanding.
The LanguageLine app, powered by Vonage Video API, allows users to connect instantly with professional linguists, supporting limited-English speakers as well as those who are Deaf or Heard of Hearing.
Imagine a non-English-speaking patient at a doctor’s office: without a convenient way to communicate that includes a high level of service, fear and confusion are inevitable. With LanguageLine’s video solution, a professional interpreter appears within seconds to bridge the gap to ensure clear, empathetic communication.
“The need for seamless access to video interpretation support is exploding in the marketplace today, making this one of the fastest growing services we offer,” said Greg Marshall, Director of Partnerships and Alliances at LanguageLine. “It plays a crucial role, particularly in healthcare, where understanding visual cues can make a life-changing difference.”
Seamless Scalability and Reliability
LanguageLine chose Vonage Video APIs to power its innovative platform. Built on WebRTC technology, the app offers real-time video and audio interpretation across any device–iOS, Android, or web–ensuring immediate access to thousands of professional linguists in over 240 languages.
Vonage’s platform delivers the reliability and scalability LanguageLine needs to support real-time customer demands. By seamlessly integrating with diverse digital environments, the solution ensures accessibility, speed and ease of use.
“Vonage's technology not only delivers unmatched reliability but also the flexibility to evolve alongside our expanding needs,” Marshall explained. “The partnership has enabled us to scale our operations to support millions of sessions annually.”
Looking Ahead
As language barriers continue to impact critical industries like healthcare, LanguageLine and Vonage remain focused on delivering innovative, accessible solutions. The partnership ensures that language gaps no longer hinder human connection, empowering better outcomes, enhanced productivity, and greater inclusion.
Learn more about how Vonage Video API can help your business connect, engage, and empower users through seamless video communication.
