CX Insights for EMEA
The Vonage Global Customer Engagement Report 2024 brought you vital trends and findings from 17 regions. Now discover the AI-enhanced channel preferences and other region-specific insights in this special edition. Then plan your go-to-market strategy to ultimately reach, engage, and nurture customers throughout EMEA.
The Undeniable AI Love
Though there may be regional preferences in how customers reach out to businesses — there’s no denying the growing interest in AI, particularly in EMEA:
EMEA prefers traditional methods like mobile phone calls (31%), email (27%), and non-SMS apps for messaging (27%).
Interest in AI-enabled channels for voice, messaging, and video.
The love is real: AI can help you become a 24/7 CX machine to answer questions, route customers to a live agent, or even close a sale.
Ready for AI and Great CX?
Get the consumer insights for EMEA. Then build an engagement strategy focused on the communications tools and channels — with AI smarts — that customers love.
