CX Insights for the U.S.
The Vonage Global Customer Engagement Report 2024 brought you vital trends and findings from 17 regions. Now discover the AI-enhanced channel preferences and other region-specific insights in this special edition. Then plan your go-to-market strategy to ultimately reach, engage, and nurture customers throughout the U.S.
The Undeniable AI Love
Though there may be regional preferences in how customers reach out to businesses — there’s no denying the growing interest in AI, particularly in the U.S.:
Strong focus on SMS text messages, mobile phone calls, and email.
Interest in moving toward more AI-enabled channels, such as Facebook Messenger for calling (20%) and messaging (28%) plus Zoom (28%) and FaceTime (25%) for video chats.
Ready for AI and Great CX?
Get the consumer insights for the U.S. Then build an engagement strategy focused on the communications tools and channels — with AI smarts — that customers love.
