Learn just how easy it is to get started with Salesforce and Vonage Contact Center, designed for Salesforce (formerly NewVoiceMedia).
With Salesforce and the AppExchange’s most popular telephony solution for sales and service, the whole is definitely greater than the sum of its parts.
The world’s #1 CRM solution gives your sales teams the power to close deals like never before with an array of cloud-based tools that increase productivity, keep pipeline filled with solid leads, and score more wins. Salesforce also helps your service teams with tools for more responsive, more intuitive and more flexible support.
In this demo, you'll learn how:
The addition of Vonage's cloud telephony allows for inbound and outbound phone calls to be integrated with all of the information stored in Salesforce.
To record, log, monitor, and track all of your inbound and outbound calls.
A cloud-based IVR can handle calls to your company's 800 number.
To route calls to the right person in sales or service based on what you know about the customer or prospect.