Omni-Channel and AI—Customer Service Trends

Nothing’s more frustrating to a customer than not being heard. So why make your customers repeat themselves every time they reach out? During this webinar, you'll hear from our experts on how Omni-Channel can transform your business.

In this webinar, you’ll learn
  • How to deliver a consistent customer experience across all Salesforce digital channels and your contact center voice channels.
  • How you can route all your channel interactions in an integrated and unified manner - empowering your digital and voice agents.
  • How to manage KPIs across all customer interaction channels
A good watch for:
  • CTOs, COOs and CIOs
  • Contact Center Leads
  • Customer/Digital Experience Leads
  • IT Leads
  • Customer Relationship Managers

Contact a Vonage expert.

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