Vonage Named a Leader in the 2023 Gartner® Magic Quadrant™ for Communications Platform as a Service
This recognition positions Vonage in the Leaders Quadrant for Ability to Execute and Completeness of Vision and makes Vonage one of only two vendors recognized in all three Magic Quadrant reports – CPaaS, UCaaS, and CCaaS – in the cloud communications space.
We believe this Magic Quadrant serves as a guide to what businesses should be looking for in a CPaaS provider, the dynamic offerings available within a CPaaS platform, and what the right CPaaS platform could mean for our customers’ businesses.
Disclaimer
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, Magic Quadrant is a registered trademark of Gartner, Inc. and/or its affiliates and is used herein with permission. All rights reserved.
Gartner, Magic Quadrant for Communications Platform as a Service, By Lisa Unden-Farboud, etc., 18 September 2023
Gartner, Magic Quadrant for Unified Communications as a Service, Worldwide, By Rafael Benitez etc., 28 November 2022
Gartner, Magic Quadrant for Contact Center as a Service, By Drew Kraus, etc., 7 August 2023
Vonage Recognized as a Leader in CPaaS solutions
Chatbots, virtual assistants, and in-app communications APIs make the customer experience more convenient. Our latest Global Customer Engagement Report emphasizes that AI can help businesses create more winning customer experiences.
"In this CPaaS Magic Quadrant, Gartner recognizes vendors on the basis of Completeness of Vision Evaluation Criteria which includes innovation, market understanding, and vertical/industry strategy. With its low-code/no-code programmable components, chatbots, and conversational commerce capabilities, tools such as its AI Studio provide customers with a multichannel approach to enhanced customer engagement."
- Gartner, Magic Quadrant for Communications Platform as a Service, By Lisa Unden-Farboud, etc., 18 September 2023
