Agent UX Features
Conduct omnichannel conversations within the CRM through our embedded Contact Pad. Also set availability across all channels, check queue activity, and peek at peer presence.
Provide a screen pop of any CRM object to save time and effort, and help deliver a personal response.
Make a call from any CRM object, including leads, contacts, and cases. Or enjoy automated dialling through preview and automatic mode.
Put your agents in control to place, transfer, park, or start conference calls—and record and log activity into the CRM.
Notify your agents if they have been assigned a case by another agent, or if the CRM has created and assigned a new case to them.
Make or receive phone calls from within the CRM with our embedded Contact Pad. Users can place, transfer, park, or start conference calls.