Device Type: desktop
Skip to Main Content Skip to Main Content

Reporting and analytics dashboards

Vonage Contact Center features custom-built dashboards to help monitor individual and team performance. These contact center analytics identify areas of improvement across your department.

See plans
Vonage Contact Center Analytics

Optimize Customer Experience with Vonage Contact Center Insights

Person with 3 magnifying glasses.

Omnichannel insights

Conveniently review contact center metrics.

  • Automatically log channel activity into the CRM for instant review

  • Quickly access comprehensive metrics within your CRM reporting system

  • Capture and analyze metrics that unlock customer insight

  • Understand how to optimize both agent and customer experiences

Bar graph with up arrow

The data you need

Seamlessly get a full and accurate view of your team’s activities and actions.

  • Real-time and historical data
  • Customized dashboards
  • Wallboards
  • Reports
Employees viewing reports, dashboards, metrics

Real-time dashboards

Customizable dashboards highlight the status of critical performance metrics. 

  • Empower your team with personalized dashboards

  • Set thresholds to flag problem areas

  • Receive automatic notification when a metric is off target

  • Build the exact view you need using predefined widgets

Illustration showing types of reports

Historical reports and analytics

Fine-tune your contact center operation through data-driven decisions. 

  • Analyze agent, queue, and contact center performance

  • Identify trends and highlight areas of opportunity

  • Unearth root cause of problem areas

  • Customize reports to unlock insights that drive continuous improvement

Illustration of a call center agent hard at work talking to customers on the phone and typing notes into a computer. Floating above the monitor are text bubbles representing valuable customer conversations.

Team Monitoring

A comprehensive tool to monitor real-time performance and to promptly identify and act on emerging trends across all your interactions, from calls to chat and email.

  • View the real-time performance of teams across multiple channels and interactions, all in one place

  • Enhance user experience with a modern, intuitive interface that integrates seamlessly with existing performance dashboards

  • Identify performance trends and take appropriate actions to improve team performance

  • Reduce maintenance costs and increase system efficiency by eliminating the need for frequent polling and reliance on a legacy statistics pipeline

Vonage Contact Center Salesforce Dashboards Video Demo
Vonage Contact Center Salesforce Dashboards
Conveniently review contact center metrics within Salesforce reports.

Contact a Vonage expert.

We'll get back to you shortly.