Vonage Contact Center for ServiceNow
Vonage Contact Center (VCC) for ServiceNow is our Open CTI-based solution. It brings all contact center capabilities into the ServiceNow platform, so your agents can access key insights, resolve issues faster, and improve satisfaction.
Vonage Premier for ServiceNow Voice is a native solution – embedding all capabilities inside ServiceNow CSM (Customer Service Management) and ITSM (IT Service Management) workspaces — that elevates service experience with powerful engagement orchestration and workflow automation. Click here to see how you can maximize your contact center and ServiceNow investments and drive real transformation.
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Empower your agents with Vonage Contact Center for ServiceNow
Available versions and workspaces
Enable your cloud-based contact center to focus on what matters most—your customers.
Works with ServiceNow’s Madrid, New York, Orlando, Paris, Rome, San Diego, Tokyo, Yokohama, and Xanadu versions.
Compatible with either the Classic or Agent ServiceNow workspace
Leverage a host of call-handling tools
Get an easy-to-use interface with powerful key performance metrics, personalization, and productivity features.
Embedded Vonage ContactPad UI
Screen pop¹
Click-to-dial
Dynamic routing¹
Webchat
Visual Engagement
(video and screen share)
Easily maintain detailed call histories and records
Review voice interactions, logs, recordings, and more without ever leaving the ServiceNow app.
Event and comment logging
New record creation²
Call summary reporting³
Call recording playback link
Satisfy just a few system requirements
Vonage Contact Center for ServiceNow has a short list of easy-to-meet operating needs.
The Madrid, New York, Orlando, Paris, Rome, San Diego, Tokyo, Yokohama, and Xanadu versions of the ServiceNow ITSM/CSM.
Additional ServiceNow plugins, including Customer Service
Vonage Contact Center package
The Vonage Contact Center for ServiceNow connector
A Chrome or Firefox browser
Services-based offer⁴
¹ Available with Select and Premium VCC packages
2 Available with Select and Premium VCC packages
3 Available with Select and Premium VCC packages or the Insights API
4 Requires Statement of Work
