Give your agents the tools they need
Your agents are always there for you, your team, and your customers. So give them the tools they love.
Click to dial directly from the contact, lead, or ticket, with no need to jump around the screen
Enjoy screen pops with tickets or customer details based on information found in the IVR, so agents have the correct reference at the start of the call
Create a user, ticket, contact, or lead quickly in one place, with far fewer clicks for agents
Route tickets created through external sources automatically, including email and social channels
Reference auto-recorded calls with Sell Voice objects for reporting and coaching, and configure calls to comply with privacy laws
Leverage cloud-based features so agents can work from anywhere
Drive external and internal customer satisfaction
Less time searching and reacting, and more time focusing on customers. Provide your agents with exactly what they need to be productive.
Personalize customer experiences and build loyalty
Keep agents in the Zendesk for Service or Sales application, with vital customer data at their fingertips
Provide agents and sales teams with the tools they need to boost satisfaction and retention plus safeguard your talent pool
Focus sales teams on delivering a personalized, engaging sales pitch by automating as much administration as possible
Get a competitive boost from automatic upgrades to ensure that the latest features are always available