ChallengeGlassdoor was not getting the level of visibility and call data they needed, from their previous provider; good integration with their CRM and more reliable data was top priority
SolutionVonage Contact Center with Salesforce Integration
ResultsWith Vonage Contact Center, Glassdoor can now predict and manage their call volume, access and analyze critical data, and empower their call agents with the best information and tools
“I chose Vonage because of the company history, the technology, pricing, and most importantly, the implementation team. My experience with the Vonage implementation team was tremendous."
Carmen Woo, Solution Architect, Glassdoor