Golfbreaks.com Drives High-touch Customer Service with Vonage Contact Center

Golfbreaks.com, one of the world's largest and longest established golf travel companies, chose Vonage Contact Center (formerly NewVoiceMedia) to benefit from a single platform for sales and service teams.

A photo of senior man and woman at golf course. Focus is on golf bag. They are playing on sunny day.
Sam Barker, Golfbreaks, talks about using Vonage Contact Center
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Challenge

Golfbreaks.com needed a platform to support both sales and service teams, combining voice with all other interactions for one single view of the customer within Salesforce
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Solution

Vonage Contact Center with Salesforce Integration
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Results

Vonage Contact Center with Salesforce integration offered Golfbreaks.com a single platform for sales and service. Agents now have full visibility, never miss an important call, and are able to always connect customers and ensure human contact
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"Where Vonage Contact Center fits in perfectly is that you can have every single voice interaction on the same profile you get from Salesforce."
Sam Barker, Sales Director, Golfbreaks.com
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