The Mobile First Company Boosts Consumer Experience powered by Vonage
The Mobile First Company was born more out of a conviction than a product-based strategy. Their belief is anchored in the recognition that millions of people today rely on their smartphones to run diverse businesses—be it lawyers, carpenters, or any other professionals. However, a glaring gap exists in app stores, where tools to efficiently manage such businesses from a mobile device are scarce.
Challenge
Relying on a phone system that's complex across regions and is often burdened with challenging regulations that can hinder scaling up and delivering the best customer experience.
Solution
Vonage Voice API, Phone Numbers, SIP Trunking
Results
Enabled The Mobile First Company the flexibility to scale up for their growing customer base, build a better infrastructure and deliver optimal customer experience.“Our mission is to bridge this gap by developing a suite of solutions tailored to address specific entrepreneurial challenges via mobile platforms,” said Jérémy Goillot, CEO and Co-Founder of The Mobile First Company. “One standout product in our lineup is Allô, inspired by the French word for hello. Allô addresses the common issue faced by entrepreneurs: frequent disruptions from calls, which often interrupt their workflow with existing clients. This has led to a conflicted relationship between entrepreneurs and their phones.”
In collaboration with Vonage, The Mobile First Company created Allô as a dedicated business phone solution that provides a professional line separate from personal usage. With advanced automation and AI features, Allô simplifies daily operations, featuring a virtual receptionist to gather call context before entrepreneurs answer. By integrating functionalities like call recording, transcription, and automated SMS, Allô enables entrepreneurs to prioritize the purpose of the call over the call itself, enhancing productivity and focus.
Effortless Connectivity for Users
Said Goillot, “Today half of our customers are in Europe, and the other half are in the United States. It is very important to have one provider that can support our entire customer base in terms of flexibility. We are also constantly working to improve the product and get the product on the market quickly. When we develop new features, for example, how fast can those features be made available to our users.”
“Vonage solutions empower our business with innovative communication tools that enhance connectivity and efficiency across multiple regions. By leveraging our virtual numbers, our customers can effortlessly manage calls from any location without the need for a SIM card, ensuring uninterrupted communication through our robust Voice API. This flexibility allows our customers to engage with their customers and partners seamlessly, regardless of where you or they are situated.”
Continued Goillot, “Our SIP trunking further strengthens the infrastructure by providing reliable, high-quality voice communication integrated into our customer’s existing systems. This ensures that their business communications are not only cost-effective but also scalable to meet their growing needs.”
Ease of Use, Enhanced Experience
Entrepreneurs are constantly on the lookout for reliable communication tools to support their businesses. Building a robust phone system is critical, as unreliable communication could lead to missed opportunities and financial losses. Within just six months, The Mobile First Company transformed their initial proof of concept into a fully operational application available in app stores. This rapid development was made possible through Vonage's advanced communication technologies, which ensured that the application not only met but exceeded expectations.
“Our application now successfully delivers a professional phone line experience, boasting call quality on par with other leading services,” said Goillot. “Users have reported seamless communication with no issues in listening or receiving calls, which was a significant concern initially. The reliability of Vonage's services has played a crucial role in this success, providing entrepreneurs with the dependable communication they need to thrive.”
“Thanks to Vonage's innovative solutions, we have seen an increase in daily call volumes, demonstrating the application's effectiveness and trustworthiness,” Goillot added. “Entrepreneurs can now confidently rely on Allô's phone system, knowing that it will support their business operations without fail. This partnership illustrates how Vonage's expertise and technology empower businesses to achieve their communication goals swiftly and reliably. With Vonage, you gain a trusted partner committed to transforming your communication strategy, making it more agile and responsive to the demands of today's fast-paced world.”
Learn more about how Vonage Communications APIs can help you build more interactive connections, communications and engagements.
