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Integrating Communications For Microsoft Teams Matters

Discover the value in adding unified calling and contact center capabilities to your Microsoft Teams investment in a new whitepaper written by Irwin Lazar, President and Principal Analyst at Metrigy.

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Adding integrated communications to Microsoft Teams benefits employees and customers

Want to enhance your Microsoft Teams experience with calling and contact center capabilities, but not sure where to start?  It’s important to select an integration that optimizes experiences for employees and customers without workforce disruptions and high costs.

The Metrigy whitepaper, “Bringing Calling and Contact Center to Microsoft Teams,” is a guide to adopting an integrated communications approach. Metrigy is an innovative research and advisory firm focused on the rapidly changing areas of workplace collaboration, digital transformation, customer and employee experience, and several related technologies. 


Read the whitepaper by Metrigy's Irwin Lazar to learn more about:

  • How businesses are using Microsoft Teams today


  • Why integrating unified calling and contact center capabilities boosts customer and employee engagement

  • What to look for in an integration provider

Bringing Calling and Contact Center to Microsoft Teams

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