ServiceNow and Vonage: The Perfect Workflow for Service

This paper will illustrate how Vonage Contact Center for ServiceNow takes your investment to the next level by integrating your communications platform and the data it captures with your customer data in ServiceNow to provide personalized, exceptional service.

In this whitepaper, you'll learn:
  • How the combined power of Vonage and ServiceNow is enabling organizations to deliver exceptional service.
  • How to empower customers by giving them easy self-service options in your IVR
  • How to guarantee a consistent customer experience even when agents are working from home
  • How you can ensure business continuity and disaster recovery in the event of an emergency
A good read for:
  • Contact center leads
  • Customer/Digital experience leads
  • Customer relationship managers
  • COOs, CIOs, and CTOs
  • ServiceNow users in need of contact center software

Deliver Greater Satisfaction—and Win the CX Battle

If you’re in business to win, you need to compete and win the Customer Experience battle. Even back in 2017, Gartner’s survey of CX leaders showed that 81 percent of them believed they would be competing mostly or entirely on the basis of CX by 2019. Dimension Data found that 9 out of 10 organizations saw CX as a critical differentiator.

To deliver great CX, you need to master your customer data. Customers remember their conversations with your business – and they expect your business to remember them, too.

By investing in ServiceNow, you’ve taken a major step toward capturing the important data about your customers. This paper will illustrate how Vonage Contact Center for ServiceNow takes that investment to the next level by integrating your communications platform and the data it captures with your customer data in ServiceNow to provide personalized, exceptional service.

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