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Small Business, Big Engagement: How SMBs Benefit from Cloud Communications

Presented by Irwin Lazar, President and Principal Analyst, Metrigy; and Leon Frankel, Director of Product Management, Vonage

In this age of economic uncertainty and hybrid work, small and mid-sized businesses (SMBs) must leverage technologies that provide measurable benefit. They must optimize customer and employee engagement while minimizing costs and ensuring reliability and security. Cloud communications offers all of these benefits and more, enabling SMBs to rapidly improve customer and employee interactions.

In this webinar, based on Metrigy’s research gathered from hundreds of companies, we’ll share the characteristics of success including: 

  • Why SMBs need to rethink their communications to remain competitive
  • How cloud communications deliver measurable cost savings, revenue gains, productivity improvements, and customer service benefits
  • How to evaluate and pick the right provider

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