Vonage Conversations for SAP® Engagement Cloud
Enable RCS and SMS campaigns from inside SAP Engagement Cloud, powered by Vonage.
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Use Cases: Here’s what you can do with Vonage + SAP Engagement Cloud
From enterprise retail to financial services, Vonage and SAP Engagement Cloud help teams deliver the right message, on the right channel, at the right moment — all without leaving the Engagement Cloud platform.
Retail and e-commerce
Promotions, abandoned cart, order updates, post-purchase journeys
Financial services
Onboarding nudges, transaction alerts, collections and customer care
Travel and hospitality
Booking confirmations, pre-arrival, loyalty engagement
Manufacturing & Supply Chain
Operational alerts, supplier communications, workforce notifications
Reliable, scalable, personalized broadcasting
Send large-scale RCS campaigns to your subscriber base or broad audience segments for urgent announcements, flash sales, or major product launches.
Execute manually as one-off campaigns or automate to reach users across RCS and SMS — all from inside SAP Engagement Cloud.
SAP-built integration: Leverage the SAP engineering team expertise, as they build and maintain the connector inside SAP Engagement Cloud using the Vonage Messages API — no custom middleware required.
Built-in compliance: Process and sync end-consumer STOP and opt-out replies back to SAP Engagement Cloud contact records for cross-channel compliance.
Automatic delivery analytics: Translate Vonage delivery status updates into SAP Engagement Cloud-compatible DLR events, fed back into campaign analytics in real-time.
RCS-first, SMS-safe: Reach customers on RCS with automatic SMS fallback for reliable delivery — every time.
Reach customers on the richest available channel
Your customers expect immediate and personalized responses. And you want to exceed their expectations, every time.
Manage campaigns inside SAP Engagement Cloud and extend into richer experiences through Vonage RCS — so teams execute faster, smarter, and more engaging journeys at lower cost and higher ROI.
RCS-to-SMS failover: Ensure 100% message delivery, regardless of device capability, with automatic channel fallback at the API layer.
Boosted engagement and ROI: Automate journeys triggered by customer actions to drive higher click-through and conversion rates.
Enhanced personalization: Use SAP Engagement Cloud user attributes alongside Vonage delivery data for sharper targeting and consent management.
Operational efficiency: Take advantage of omnichannel messaging from a single provider to drive better economies of scale.
Streamlined onboarding: Minimize the steps, as customers sign directly with Vonage and configure credentials inside SAP Engagement Cloud. There are zero developer resources or custom integration work required.
Simple, usage-based pricing
There are no platform fees or monthly minimums. And you only pay for what you use.
Zero connector fee, no upfront costs
Messaging use fees per channel based on destination country
Conversational Connect available, with per-request pricing
Power your conversations natively in SAP Engagement Cloud
Streamline workflows
Enable seamless management of RCS and SMS campaigns directly in your SAP Engagement Cloud interface — no platform switching required.
Event visibility
Track delivery status, read receipts, and inbound events natively in SAP Engagement Cloud analytics for real-time insight and closed-loop performance.
Compliance-ready
Manage centralized STOP and opt-out handling that syncs with the SAP Engagement Cloud contact record. This includes the ability to audit across channels.
Vonage + SAP Engagement Cloud: Better together
Supercharge your campaigns with Vonage's messaging stack, featuring the Messages API and RCS-to-SMS failover — all from within SAP Engagement Cloud.
Get started with Vonage Conversations for SAP Engagement Cloud
Ready to personalize your customer engagement through RCS and SMS — from inside SAP Engagement Cloud?
Thanks for reaching out!
A Vonage expert will get back to you shortly. In the meantime, feel free to explore the new Vonage and how we're making communications more flexible, intelligent, and personal so our customers can stay ahead.
