In-App Voice

Connect customers to your brand—and each other—seamlessly. Ensure every customer interaction is an extension of your brand with in-app calling, and get the pulse on how your business is being received with call recording, smart analytics, and context across channels.
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See how In-App Voice helps businesses like yours succeed.

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VOICE-ENABLED CONTACT CENTER DESKTOP

Talk to customers within your desktop application

Voice-enable your contact center desktop to make and receive calls—and retain customer conversations—in one place.
  • Empower agents to work within one application and gain access to call context
  • Quickly add remote agents or contact centers in any region
  • Eliminate the need to deploy and configure expensive phones and PBX systems
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SIMPLE IVR

Put callers in control

Add a simple interactive voice response script to your existing applications.
  • Integrate self-service to provide a faster experience and allow agents to address higher-value concerns
  • Capture call event data and voice recordings to gain new insights
  • Keep it local and improve customer engagement by advertising local or with toll-free numbers
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PRIVATE VOICE COMMUNICATION

Keep it confidential

Protect customer identities on voice calls to improve privacy and avoid off-platform transactions.
  • Protect users’ privacy by connecting them without revealing phone numbers
  • Track, record, and analyze calls to gain new insights
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REAL-TIME SENTIMENT ANALYSIS

Deliver the best customer experience

Reference real-time insights and emotions to enable better decision-making, support, and outcomes.
  • Minimize situations before escalation
  • Strengthen agent skills faster
  • Quantify impact of training programs, customer loyalty, and more

Voice controls

Users can mute any participant or silence the conversation as needed.

WebSockets

Integrate with third-party vendors in real time, including artificial intelligence bots.

Group calls

Call settings make it easy to start a group call and add participants in real time.

See how businesses like yours are using Vonage APIs today.

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EBOOK
Reimagining Customer Experience
Learn what customer experience means today, how to win in competitive markets by delivering seamless, personalized experiences, and more.

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Start developing now with free credit. No credit card required.
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