Device Type: desktop
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Overview Developer Features Pricing

In-App Voice

Connect customers to your brand—and each other—seamlessly. Ensure every customer interaction is an extension of your brand with in-app calling, and get the pulse on how your business is being received with call recording, smart analytics, and context across channels.
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See how In-App Voice helps businesses like yours succeed
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VOICE-ENABLED CONTACT CENTER DESKTOP

Talk to customers within your desktop application

Voice-enable your contact center desktop to make and receive calls—and retain customer conversations—in one place.
  • Empower agents to work within one application and gain access to call context
  • Quickly add remote agents or contact centers in any region
  • Eliminate the need to deploy and configure expensive phones and PBX systems
See contact center
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App to App Calling

Control the brand experience

Connect users for voice calls in mobile and browser based applications.

  • Connect callers without sharing phone numbers

  • Control the brand experience with voice calling that stays inside the app.

  • Offer click to call

  • Connect mobile and browser voice calls over IP

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PRIVATE VOICE COMMUNICATION

Keep it confidential

Protect customer identities on voice calls to improve privacy and avoid off-platform transactions.
  • Protect users’ privacy by connecting them without revealing phone numbers
  • Track, record, and analyze calls to gain new insights

  • Fallback to PSTN with Private Voice if there’s no internet connection

See private voice communication
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REAL-TIME SENTIMENT ANALYSIS

Deliver the best customer experience

Reference real-time insights and emotions to enable better decision-making, support, and outcomes.
  • Minimize situations before escalation
  • Strengthen agent skills faster
  • Quantify impact of training programs, customer loyalty, and more
See real-time sentiment analysis
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Automatic Speech Recognition

Add voice control and enable easy to use self-service with Automatic Speech Recognition powering Voice Enabled IVRs, Order Submissions and more in over 120 languages. Learn more

WebSockets

Integrate with third-party vendors in real time, including artificial intelligence bots. Learn more

Text-to-Speech

Scale your calls globally with the ability to speak text to callers in multiple languages and accents. Learn more
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Voice Inspector (Beta)

Easily obtain call-quality measurements, perform debugging of calls, and facilitate testing of new voice applications on your platform. Learn more
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