ExamRoom.AI Chooses Vonage Communications Platform to Power Remote Testing and Proctoring Services Globally
ExamRoom.AI is the world’s first AI-based proctoring software, on a mission to offer convenient online testing, provide a secure testing environment, and provide exceptional customer service to administrators and test taking candidates around the world.
Challenge
Build a reliable, scalable global video platform to power remote testing and proctoring services
Solution
Vonage Video API, Vonage Voice API
Results
8 million test takers completed exams; 3 billion subscribed minutes every month; Real-time analytics and monitoring capabilitiesBased in the United States, ExamRoom.AI has been growing exponentially since its inception, expanding globally into Europe, Asia and South America with even more growth on the horizon.
“Our ambition is to revolutionize proctoring by moving beyond outdated examination models through AI-powered, state-of-the-art design, and architecture,” explains Amanda Jayakeerthi, Chief Relations Officer. “Within a short period of time, we grew into a company of 200+ team members, serving proctors, administrators and test takers globally. To support this massive growth and provide a reliable remote experience that sets users up for success, we chose Vonage Communications APIs.”
Maintaining Exam Integrity
Maintaining exam integrity virtually has always been complex, but with the drastic increase of remote education and exams necessitated by the pandemic, the need for a secure, reliable, AI-based proctoring platform became paramount. ExamRoom.AI emerged as a powerful solution in this field by embracing the future and engaging Application Programming Interfaces (APIs), Artificial Intelligence (AI) & Augmented Reality (AR) technology and algorithms to ensure that web-based, remote online testing is versatile, accurate, and secure. Thanks to Vonage APIs, ExamRoom.AI provides video and voice capabilities above and beyond a simple, out-of-the-box video conferencing solution, tailored specifically to enhance and improve the remote testing and proctoring experience.
“By integrating Vonage Video and Voice APIs directly into the ExamRoom.AI platform, our clients can observe their examinee’s webcam and the device’s desktop screen to monitor exam progress and behavior, review all time-stamped flags issued by the AI and the live remote proctor, receive all verbal and text communication, and speak directly to the candidate if necessary - all in real-time,” said Jayakeerthi. “The flexibility of Vonage APIs allows us to provide video conferencing integration in Android, IOS, Windows, Linux, and other web applications with in-depth logs and graphs to help track and monitor usage and challenges faced by our customers - which ultimately enables them to provide better remote test taking and proctoring experiences.”
Building a Global Solution
As ExamRoom.AI continues to expand into new regions worldwide, it is crucial that the platform is reliable and scalable enough to deliver services in countries or locations where the internet infrastructure is weak or fluctuating. Built using WebRTC standards available on billions of devices, the Vonage Video API provides customers like ExamRoom.AI with global performance and scale, creating a stable connection and reducing the challenges of a global solution.
“Due to Vonage’s great scalability and durability, we have had approximately 8 million test takers complete their exams, and support 3 billion subscribed minutes every month securely and reliably,” Jayakeerthi said. “During our continued partnership, Vonage was able to work with our team on neural network integration for our AI models, face, and voice recognition, and continuously enabled us to provide a scalable solution to manage global testing and increased video traffic via its Video API, which was easy to embed directly into our existing application. And, with Vonage’s high availability and multi-region support, we have been able to maintain compliance and trust with clients around the world.”
Excellent Support for the Present, Exciting Possibilities for the Future
The relationship between Vonage and ExamRoom.AI is a close one, with the Vonage team offering partnership and guidance in addition to just providing APIs.
“The Vonage team has given us excellent support since the beginning, from providing ExamRoom.AI developers with SDKs that streamlined the integration process and increased efficiency so that we saved time and resources within our development team, to offering immediate responses and resolutions to support their services, which in turn allows us to maintain top quality and customer service to our customers,” notes Jayakeerthi.
By choosing Vonage, ExamRoom.AI has access to the full Vonage Communications Platform, a unique combination of unified communications, contact center, conversational commerce and Communications APIs that enable businesses to perform better, connect easier and enhance their customer experiences. As ExamRoom.AI continues to innovate and expand, VCP has the ability to support new and exciting use cases to keep up with the ever-changing virtual landscape.
“Today, we conduct remote online proctoring and interviews using Vonage, but we’re always looking to the future and searching for ways to improve the experience for our employees and our customers,” explains Jayakeerthi. “We plan to implement the Vonage Voice API and Vonage Contact Center application internally to manage our operations and sales teams across the globe. We’re excited about the limitless possibilities ahead for ExamRoom.AI, powered by Vonage.”
