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Virtual Receptionist

Customized call routing for exceptional customer service.
Screen capture of Vonage Business app

How virtual receptionist works

A virtual receptionist provides callers with a list of options and prompts callers to select from a preconfigured menu based on business working hours, outside business hours, holidays and other scheduling impacting scenarios and routes calls accordingly.

Key features

  • Set your virtual receptionist options for daytime, lunch breaks and after- hours calling. Preconfigure holidays and custom events as recurring monthly or yearly.
  • Easily prioritize schedules and share settings between schedules so your business is always equipped to address calls anytime.
  • Ensure employees and organizations never miss a call using a sophisticated call management system that is highly intuitive and alleviates burden on IT.


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