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Vonage call center

Vonage Business Communications is more than just a unified communications solution. It can be a flexible, scalable, powerful call center solution, too. One a growing business can create a wonderful customer experience with.
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Vonage Business Communications is not a contact center solution. It's a unified communications solution that you can customize to suit your needs. Phone ringing off the hook? Great! With Vonage, your phone system's got the features—over 50 of them!—of a call center, too.

  • Create a robust phone menu system IVR, route callers to the appropriate department or individual for a streamlined experience, and easily customize your call routing for holidays, lunchtimes, or even after-hours calls with Virtual Receptionist
  • Set up more detailed options and messaging prompts so callers are automatically directed to the appropriate agent. Everyone busy? Queue customers in a virtual waiting room with Call Queue
  • Choose from a variety of ways to route calls anywhere, anytime, e.g., when your team is away from the office, during emergencies, etc. with Call Continuity
  • Forward calls to multiple extensions—and ring them simultaneously—with Call Groups
  • Handle up to 50 calls at once, efficiently, with Receptionist Console
Vonage Contact Center screen share Contact center
Does Vonage offer contact and call centers?
Yes, cloud-based Vonage Contact Center integrates with Vonage Business Communications as well as Salesforce and other CRMs to maximize agent productivity.

Contact a Vonage expert.

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