Create better experiences for both agents and clients
Clients today want quick service and price quotes in near real time, and they expect to engage with specialists in their communication channel of choice to seek quotes, claims status, or payment information. Vonage can enable that seamless experience for clients while also accommodating the need for sales and agents to communicate and collaborate.
Overcome obstacles to digital transformation
Many mid-sized to small agencies don’t have broad IT or telecom experience, or trained staff on hand to handle digital transformation. Legacy technology systems can hinder change and growth. Agents need continual training but are often dispersed or remote. Factors like these are good reasons to turn to Vonage Business Communications.
Meet regulatory requirements to protect your clients
Insurance companies are regulated by states to protect consumers, make insurance available to all, and regulate premium rates. Beyond that, they must be able to provide records, conversations, and agreements when requested by either regulators or consumers.